Zales

Zales

Shop Here: Zales | Jewelry

"Secure Shopping Guarantee We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. We have established a Secure Shopping Guarantee for every transaction that you make with Zales.com. Should any unauthorized charges appear on your credit card as a result of shopping with Zales.com, you must notify your credit card provider in accordance with its reporting rules and procedures. We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00. Return Instructions Zales.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was shipped from our distribution center) for a full refund of the purchase price, minus the shipping, handling, gift bag, or other additional charges. Exchanges must be made within 90 days. Returns to a Zales Retail Store Please note that Zales outlet stores will NOT accept returns for items purchased at Zales.com. Here are the basic steps: 1. Find the nearest retail store by using our Store Locator. 2. Before visiting the store, place the item securely in the original package. 3. Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your Ship Confirmation e-mail or your online purchase receipt displayed during checkout. 4. All products must be returned in good condition, in original boxes, and with paperwork and accessories to ensure a full credit. 5. Take the package to any Zales retail store. 6. The store associate will process your return and issue you a credit. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping, handling, gift bag or other additional costs will not be refunded. Returns by Mail Please note that items purchased at a Zales retail or outlet store may NOT be returned by mail to our online store. Here are the basic steps: 1. Please refer to your packing slip for specific return information. 2. Pack the item securely in the original package, if possible. Enclose the return portion of the original packing slip with the item. 3. All products must be returned in good condition, in original boxes, and with all paperwork and accessories to ensure full credit. 4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. 5. Ship the return package to the address indicated on the packing slip. For your protection, we recommend that you use UPS or Insured Parcel Post for your return. 6. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the distribution center. 7. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Please note that your original shipping, handling, gift bag or other additional costs will not be refunded. "

Zales | Jewelry

Zales


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